The Challenge
My first introduction to Tec Blu’s was when I was working with another rural outlet. When I decided to start our own business, I didn’t look elsewhere. You certainly don’t need to be computer savvy to operate any of the system’s functions, which is a major reason we took its software. When we get new staff or work experience kids, they can all learn their software and operate it within a day.
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We employed a staff member to do office backend and sales tasks. She picked up the new system immediately. The accountancy functions are very easy to operate. It pretty much does our reports as it goes, so it is basically a check-off when it comes to BAS, payroll and supplier payments.
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At the front end of the business, the counter, it is very easy to look up products, customers, suppliers, etc. Raising a new product code takes literally 30 seconds. Updating a product takes less than that. Products can be split, sold into negatives or whatever. Sometimes we can’t always deal in black and white, and we need to work into some grey areas until we get it into black and white. Its innovative software system allows for that to happen. Not all customers make it easy at times, so being able to make adjustments at the drop of a hat makes life much easier.
The Solution
Having the ability to check previous product sales history whilst still on the invoice screen is valuable, as we can see what customers have bought before and either make the call to book at previous prices or current prices. The Cobalt Retail system has many options at the point of sale that just make it easy to serve a customer.
There are also constant upgrades to the system from Tec Blu. When an issue is found by their users, Tec Blu is more than ready to put something into place if needed. The tech guys are helpful, and I love the idea of them being able to access our computer if we give permission and sort out any issues with them whilst on the phone, as they can see what we are looking at.
Words cannot explain how good Tec Blu is, compared to other specialists. I would highly recommend it to anyone. It is user-friendly, fast, accurate and does everything we want. We couldn’t ask for a better software system.
